The Northern Territory Commissioner for Consumer Affairs has launched an investigation after complaints of sub-standard installations of solar panels.
Gary Clements says a number of Territory householders have been left with solar panels that do not comply with electrical requirements and cannot be used.
He says it seems the head of the company responsible for the work, Nick Ray Electrics, has left the Territory.
“We would like to talk to him,” he said.
“We have been making many attempts to contact him.
“It appears he is a Queensland-based operator and … may have headed back to Queensland.”
Mr Clements says complaints have come from people who have not received certificates of compliance or have had their panels disconnected by Power and Water.
He says some people have been left about $10,000 out of pocket.
“The important thing is that people contact us so that we can make sure that we are aware of these situations, so we can take some steps to talk to Nick Ray and see what he is prepared to do,” he said.
“If he is not prepared to do anything, we will take some further steps.”
The ABC has spoken to Dane Jones, the Territory branch manager for the company.
Mr Jones says Nick Ray Electrics came to the Territory after the collapse of local solar installers Beat Bad Energy.
He says he convinced Nick Ray Electrics to complete as many as 20 systems that had been left unfinished.
Mr Jones says the recent complaints are a product of paperwork problems.