Question of Money: Cloud over solar tariff
RW writes: I transferred my energy supply to First Utility a year ago.
Seven months later, I had 16 solar panels installed and gave First Utility
the feed-in tariff documents. This took a month to sort out because First
Utility was using estimates rather than my actual meter readings.
I lost a month’s feed-in income but received a document in April showing I
was £805 in credit on the feed-in tariff as a result of the false readings.
Between May and July I could not open the online statements. The next
documents sent by First showed me owing £229 for electricity in July and
also an outstanding debt of £1,086. I could not have used £229 of fuel in
July, which was hot, when I have solar panels.
I phoned the credit control department who took 15 minutes, at my expense,
to look into the background before agreeing that mistakes